Clear Shipping. Reliable Delivery.
We work to process orders quickly, provide clear tracking, and make delivery as smooth as possible from the time your order is placed to the time it arrives.
Shipping That Feels Simple,
Clear, and Dependable.
Below you'll find our standard shipping timelines, delivery coverage, tracking process, freight notes, and what to do if an order arrives damaged or delayed.
Order Processing
You will receive a confirmation email after placing your order. This email confirms that we have received your order and that it is pre-authorized to proceed with fulfillment.
Most orders need time to be reviewed, confirmed, and prepared before tracking becomes available. Our average processing time is 1-3 business days, Monday through Friday.
Orders placed after 8:00 PM ET may begin processing the next business day.
Standard Delivery Times
After shipment, most orders arrive within 3-5 business days.
In many cases, the total processing and delivery window is approximately 4-8 business days.
Delivery timing may vary based on the item, warehouse location, carrier, and destination.
Tracking Information
Once your order has completed processing and is released for shipment, tracking details will be sent to you by email.
Please allow 24-48 hours for tracking to update after it is created. Some carriers, freight shipments, or larger equipment orders may require additional time before tracking shows movement. If tracking has not updated after a reasonable period, our team is always happy to help review it.
Order Changes & Cancellations
If you need to update your shipping address or request a cancellation, please contact us within 1 hour of placing your order.
We begin processing orders quickly, so changes and cancellations cannot be guaranteed once an order has entered the fulfillment queue, even if tracking has not yet been issued.
Free Shipping & Freight Deliveries
Shipping is free on every order within the contiguous United States. Complete solar kits, rack batteries and large inverters ship by LTL freight on a pallet.
Residential liftgate service is included. The carrier calls ahead to schedule a delivery window, and the pallet is unloaded at the curb or driveway. Alaska, Hawaii and US territories may require a freight forwarder — contact us first.
Damaged Deliveries
While we work to ensure orders are packaged securely, damage can occasionally occur during transit.
If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the outside packaging, shipping label, and any visible damage. Please do not discard the product, packaging, pallet, included parts, or accessories until our team has reviewed the issue.