Straightforward Returns. Clear Expectations.
We want your experience with Grider Energy to feel simple, fair, and transparent. If something is not right with your order, our team is here to help guide you through the next steps.
Please Contact Us Before Sending Anything Back.
Returns must be reviewed and approved before any item is shipped back.
This helps us confirm eligibility, provide the correct return instructions, confirm the return address, and determine whether a prepaid return label applies to your situation.
Once approved, we will provide return instructions and an RMA number for your return.
Eligible items may be returned within 30 days of delivery.
Items must be unused and returned in original condition.
Do not send items back without return instructions.
Returns That Feel Fair,
Clear, and Simple.
Below you'll find our return window, eligibility requirements, approval process, return shipping responsibilities, exclusions, cancellation rules, damaged delivery process, and refund timing.
30-Day Returns
Eligible items may be returned within 30 days of the delivery date following return approval.
To be eligible, items must be unused, uninstalled, in original condition, and returned in the original packaging. All parts, accessories, manuals, documentation, and included components must also be included with the return.
Non-Refundable Transaction Fees
Payment processors retain transaction fees when an order is paid for, even if the order is later refunded.
Because these fees are not returned to us, original payment processing fees of 3-4% are non-refundable and may be deducted from eligible refunds when applicable.
Order Issues & Defective Items
If you receive the wrong item, a defective unit, or a product that is not working as expected, contact us right away with your order number, photos or a short video, and a description of the issue.
We coordinate troubleshooting, replacement parts, or a replacement unit directly with the manufacturer at no cost to you.
Return Shipping
For approved returns that are not the result of our error, return shipping is the customer's responsibility. Freight items may require a pallet and a scheduled pickup.
We recommend insured, trackable shipping. Items damaged on the way back because of inadequate packaging may not be eligible for a full refund.
Cancellations
Contact us within 1 hour of placing your order to request a cancellation. Orders that have entered the fulfillment queue cannot be guaranteed to be cancelled and may need to be processed as a return.
Refund Timing
Refunds are issued to the original payment method within 5 to 10 business days after the warehouse receives and inspects the return. Your bank may take additional time to post the credit.