Clear Answers For Smarter Power Decisions.
Find quick answers about shipping, returns, warranties, solar sizing, product compatibility, price matching, and getting support from our team.
Frequently Asked Questions
We grouped the most common questions by topic so you can find the right answer faster.
Shipping & Delivery
Information about order processing, tracking, freight delivery, and delivery expectations.
How long will it take to receive my order?
Most orders are processed within 1 to 3 business days, excluding weekends and holidays.
Once shipped, delivery typically takes an additional 3 to 5 business days depending on the carrier and destination. Large systems ship by freight with liftgate service included.
Do you offer free shipping?
Yes. We offer free shipping within the contiguous United States on all orders.
Do you offer international shipping?
At this time, we primarily ship within the lower 48 contiguous US states.
Alaska, Hawaii, Puerto Rico and other US territories may require a freight forwarding service. Contact us before ordering and we will help you plan it.
Will I receive tracking information?
Yes. Once your order ships, you will automatically receive a shipping confirmation email with tracking information. Please allow 24–48 hours for tracking to update after it is created.
Do larger items ship by freight?
Complete solar kits, rack batteries and large inverters ship by LTL freight on a pallet. Liftgate service is included and the carrier calls ahead to schedule a delivery window.
What should I do if my shipment arrives damaged?
Please inspect your shipment upon delivery. If you notice visible damage, note it on the delivery receipt, take photos of the packaging and contact us within 24 to 48 hours so we can assist with a claim or replacement.
Returns & Cancellations
Guidance around cancellations, return requests, unused items, and return approval.
Can I cancel my order after placing it?
Contact us within 1 hour of placing your order. We begin processing quickly, so cancellations cannot be guaranteed once an order has entered the fulfillment queue.
Can I return an item I no longer need?
Eligible items may be returned within 30 days of delivery. Items must be unused, uninstalled, in original packaging, and include all accessories and documentation.
Do returns require approval first?
Yes. Please do not ship anything back before receiving return instructions and an RMA number from our team. This confirms eligibility and the correct warehouse address.
Are there restocking fees?
Unopened items are refunded in full. Opened items in resalable condition may be subject to a manufacturer restocking fee. We always tell you the amount before you ship anything back.
When will I get my refund?
Refunds are issued to the original payment method within 5 to 10 business days after the warehouse receives and inspects the item.
Product Support & Warranty
Help choosing solar, backup power and accessories, plus warranty coverage.
Are your products covered by the manufacturer warranty?
Yes. Grider Energy is an authorized dealer for every brand we carry, so you receive the full factory warranty plus our US-based support for the life of the product.
Can you help me choose the right system?
Absolutely. Use the Power Planner to estimate your loads, then send us the result. We will confirm battery capacity, inverter size and solar array before you order.
Will this inverter work with my battery?
Send us the exact model numbers of both. We check voltage, communication protocol and charge settings so everything works together out of the box.
Do you price match?
Found it lower? Send us the competitor link through our Fair Price Promise page. We review and match or beat eligible pricing from authorized sellers.
How do I file a warranty claim?
Email support@griderenergy.com with your order number, the product model and a short description with photos. We open the claim with the manufacturer and stay your single point of contact until it is resolved.